Cancellation & Refund Policy

As our food is freshly prepared, please contact us as soon as possible if you need to change or cancel an order. Cancellation options depend on how far preparation has progressed.

Where a refund is due, it will be processed to your original payment method via SumUp. Refund status is recorded against your order.

Deposits for custom and catering orders may be non-refundable once preparation or reserved dates are committed. This will be made clear when your quote is agreed.

If something isn’t right, contact us at hello@lizzyafricanfood.co.uk or on WhatsApp and we’ll do our best to put it right.